FAQs

Add Captain’s Quarters’ Vacation Interruption Protection (VIP) Plan to your reservation in order to protect your vacation investment (call for pricing details!). The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:

• Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
• Make changes to your reservation as you need*
• In the unfortunate event that your stay is cut short, you will receive a refund for the remaining portion of your stay*

By declining the VIP Plan, you understand that the following will apply to your reservation:

• The reservation deposit is non-refundable
• Any changes made to the reservation, prior to arrival, will incur a $20 fee per change; changes include, but are not limited to date changes and room type changes*
• No refund for early departures

*Any changes will require your booking to be re-calculated based on the current best available rate and the new actual length of stay. Early departures require checkout by 11:00am.

We would be more than happy to put in a general request for a higher or lower floor when you make your reservation for your Myrtle Beach vacation. We do our best to accommodate requests, however, we cannot guarantee it. The only room types that are guaranteed to be on a certain floor are the units that have Poolside or First Floor in their name and the Oceanfront Panorama 2 Bedroom Suite.

Depending on how busy we are projected to be and when holidays and weekends fall, we sometimes have to require a minimum stay. If your travel dates are flexible, please give us a call and we will do our best to help you find dates that have a lower minimum.

Our cancellation policy for your reservation depends on if you have purchased the VIP Plan.

Learn more about our VIP Plan here:

Add Captain’s Quarters’ Vacation Interruption Protection (VIP) Plan to your reservation in order to protect your vacation investment (call for pricing details!). The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:

• Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
• Make changes to your reservation as you need*
• In the unfortunate event that your stay is cut short, you will receive a refund for the remaining portion of your stay*

By declining the VIP Plan, you understand that the following will apply to your reservation:

• The reservation deposit is non-refundable
• Any changes made to the reservation, prior to arrival, will incur a $20 fee per change; changes include, but are not limited to date changes and room type changes*
• No refund for early departures

*Any changes will require your booking to be re-calculated based on the current best available rate and the new actual length of stay. Early departures require checkout by 11:00am.

Please call us and we will see if your room type is available for an additional night. If it is, we are happy to add that for you.

Generally, the sooner you book the better. Rates can go up as your Myrtle Beach stay dates approach.

Check out our Captain’s Quarters Resort Myrtle Beach specials page and be sure to sign up for our email list to get great deals!

A $250 credit card pre-authorization is required at check-in. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days.

Your remaining balance is due upon check in** and can be paid via major credit card* or debit card. Credit or debit cards must have a VISA, MasterCard, Discover or American Express logo and must be imprinted with the cardholder's name; matching photo ID must also be presented. We are unable to accept checks, money orders, cash, pre-paid cards, gift cards or foreign currencies.

*A 2.5% convenience fee will be added at check in for credit card payments, however this fee is waived for debit card payments.  **Some packages/special offers may have different deposit/payment requirements. Please refer to the details of the rate plan.

A $250 credit card pre-authorization is required at check-in. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days.

The first nights room** and tax as well as any additional services for the first night of your stay will be charged to your credit card to guarantee your reservation. Additional payments towards the reservation balance, beyond the initial deposit, are not accepted prior to arrival.

Your remaining balance is due upon check in** and can be paid via major credit card* or debit card. Credit or debit cards must have a VISA, MasterCard, Discover or American Express logo and must be imprinted with the cardholder's name; matching photo ID must also be presented. We are unable to accept checks, money orders, cash, pre-paid cards, gift cards or foreign currencies. *A 2.5% convenience fee will be added at check in for credit card payments, however this fee is waived for debit card payments.

A $250 credit card pre-authorization is required at check-in. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days.

**Some packages/special offers may have different deposit/payment requirements. Please refer to the details of the rate plan.