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Frequently Asked Questions

  • Where can I find specials and deals?

    Check out our Captain's Quarters Resort Myrtle Beach specials page and be sure to sign up for our email list to get great deals!

  • What forms of payment do you take?
    Your remaining balance is due upon check in and can be paid via major credit card* or debit card. Credit or debit cards must have a VISA, MasterCard, Discover or American Express logo and must be imprinted with the cardholder’s name; matching photo ID must also be presented. We are unable to accept checks, money orders, cash, pre-paid cards, gift cards or foreign currencies. *A 2.5% convenience fee will be added at check in for credit card payments, however this fee is waived for debit card payments.  A $250 credit card pre-authorization is required at check-in for room charges.
  • Will I have to pay a deposit?
    A $250 credit card pre-authorization is required at check-in for room charges.
  • How much do I have to pay when I book?
    The first nights room and tax as well as any additional services for the first night of your stay will be charged to your credit card to guarantee your reservation. Your remaining balance is due upon check in and can be paid via major credit card* or debit card. Credit or debit cards must have a VISA, MasterCard, Discover or American Express logo and must be imprinted with the cardholder’s name; matching photo ID must also be presented. We are unable to accept checks, money orders, cash, pre-paid cards, gift cards or foreign currencies. *A 2.5% convenience fee will be added at check in for credit card payments, however this fee is waived for debit card payments. A $250 credit card pre-authorization is required at check-in for room charges.
  • When will the rates for next year come out?

    Captain's Quarters Resort rates generally come out during the fall and winter for the following year.

  • What is the Vacation Interruption Protection (VIP) Plan?
    Add Captain's Quarters' Vacation Interruption Protection (VIP) Plan to your reservation in order to protect your vacation investment (call for pricing details!). The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:
    • Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
    • Make changes to your reservation as you need*
    • In the unfortunate event that your stay is cut short, you will receive a refund for the remaining portion of your stay*
    By declining the VIP Plan, you understand that the following will apply to your reservation:
    • The reservation deposit is non-refundable
    • Any changes made to the reservation, prior to arrival, will incur a $20 fee per change; changes include, but are not limited to date changes and room type changes*
    • No refund for early departures
    *Any changes will require your booking to be re-calculated based on the current best available rate and the new actual length of stay. Early departures require checkout by 11:00am.
  • Can I choose which floor my room will be on?

    We would be more than happy to put in a general request for a higher or lower floor when you make your reservation for your Myrtle Beach vacation. We do our best to accommodate requests, however, we cannot guarantee it. The only room types that are guaranteed to be on a certain floor are the poolside units and the Miami Suite.

  • Why are my search results showing that there are a minimum number of nights that I need to book in order to stay?

    Depending on how busy we are projected to be and when holidays and weekends fall, we sometimes have to require a minimum stay. If your travel dates are flexible, please give us a call and we will do our best to help you find dates that have a lower minimum. If your Myrtle Beach travel dates are not flexible, please visit our resort group’s website, Vacation Myrtle Beach, to find other great Myrtle Beach resorts that may be able to accommodate your travel dates.

  • What’s your cancellation policy?
    Our cancellation policy for your reservation depends on if you have purchased the VIP Plan. Learn more about our VIP Plan here: Add Captain's Quarters' Vacation Interruption Protection (VIP) Plan to your reservation in order to protect your vacation investment (call for pricing details!). The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:
    • Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
    • Make changes to your reservation as you need*
    • In the unfortunate event that your stay is cut short, you will receive a refund for the remaining portion of your stay*
    By declining the VIP Plan, you understand that the following will apply to your reservation:
    • The reservation deposit is non-refundable
    • Any changes made to the reservation, prior to arrival, will incur a $20 fee per change; changes include, but are not limited to date changes and room type changes*
    • No refund for early departures
    *Any changes will require your booking to be re-calculated based on the current best available rate and the new actual length of stay. Early departures require checkout by 11:00am.
  • I’ve already made my reservation. Can I add an extra night?
    Please call us and we will see if your room type is available for an additional night. If it is, we are happy to add that for you.
  • When is the best time to book?

    Generally, the sooner you book the better. Rates can go up as your Myrtle Beach stay dates approach.

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