Through this program we ensure that each and every guest enjoys their stay with us.
We have implemented this through daily exercises and long-term training programs for our staff. All staff members are excited to be a part of this innovative program including front desk, housekeeping, maintenance, management and our restaurant staff.
Our 5 categories of focus are:
- 10/5 Rule: Through this we ensure that we make eye contact with guests who are within 10 feet of us and greet guests who are within 5 feet.
- Take Them There: If a guest has a question of where to go or what to do on property, we drop everything to take them there.
- Kids First: Kids are just as important as the adults at our resorts! We make them feel welcome with daily jokes, high fives and more!
- WOW Them: We strive to WOW our guests daily with positive conversation and genuine interest in how our guests are doing.
- Thank Them: We thank our guests for staying with us whether it be at check-in, after a meal or on social media.
What Our Guests Have To Say!
“The service from the staff was unbelievable. They were so nice and so helpful.“ -Brant E, TripAdvisor
“I HONESTLY can not say enough about my stay. EVERY staff member treated me with the upper most respect as well as helpfulness IMAGINABLE.” -Natalie A, TripAdvisor
“I never met such an amazing staff as we did at Captains Quarters…They go out of their way to make sure you have an awesome stay.” -Jody R, TripAdvisor
“The staff was wonderful and very friendly. Went above and beyond to meet our expectations.“ Mckinzie N, TripAdvisor
“From the front desk clerks to the maintenance guys everyone is genuinely nice & helpful.“ -Z5094PSamym, TripAdvisor
“Every single person on the staff was AMAZINGLY friendly and helpful.“ -Mlwitt, TripAdvisor
“BEST HOSPITALITY EVER“ -Trishapilosi, TripAdvisor
“The staff were very friendly. They went out of their way to make us feel right at home. I felt more like a guest than a customer.“ TabWendy, TripAdvisor
“Appreciate the staff especially our housecleaning ladies…they were exceptional in making our stay pleasant and made us feel so welcome.“ tah1959, TripAdvisor
“Very Friendly Resort” mcasey1032, TripAdvisor
Have you stayed at our resort and had a great experience with the staff? Check out our Friendliest Experience Contest here!
Or, share it with the world for a chance to win a vacation!
Post on Facebook, Twitter or Instagram with the hashtag #HAPPYGUEST and we will enter you for a chance to win a 3-day, 2-night future stay!
One winner will be announced quarterly on our resort Facebook Page.
More entries mean more chances to win!
Must include #HAPPYGUEST
1 Entry – Post a fun public message on Facebook or Twitter
10 Entries – Post a fun public photo on Facebook, Twitter or Instagram
25 Entries – Post a fun public video on Facebook, Twitter or Instagram
Thank you for staying with us!
Stay excludes holidays and special events and not valid June 8 through August 18; call the resort for availability for all other dates. Expires 1 year from date that winner is announced. The stay is for two nights in a Ocean View Room. Prize does not include: transportation to and from the resort, food and beverage, room-service, or any other additional fees. Previous Vacation Myrtle Beach or Captain’s Quarters Resort contest winners who have won prizes in the current or previous calendar year are not eligible. Vacation Myrtle Beach and Captain’s Quarters Resort employees and their families are not eligible. Certificates are non-transferable and cannot be combined with any other certificates or vouchers.