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Frequently Asked Questions

  • What is the Vacation Interruption Protection (VIP) Plan?

    Add Captain's Quarters' Vacation Interruption Protection (VIP) Plan to your reservation in order to protect your vacation investment for only $30. The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:

    • Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
    • Make changes to your reservation as you need 
    • In the unfortunate event that you stay is cut short, you will receive a refund for the remaining portion of your stay*

    By declining the VIP Plan, you understand that the following will apply to your reservation:

    • The reservation deposit is non-refundable
    • Any changes made to the reservation will incur a $20 change fee
    • No refund for early departures

    *If a guest must depart early from a package with a minimum length-of-stay requirement, their package will be re-calculated based on the current best available rate and the new actual length of stay and any difference will be refunded. Early departures require checkout by 11:00 AM to avoid the current night’s charge.

  • Can I choose which floor my room will be on?

    We would be more than happy to put in a general request for a higher or lower floor when you make your reservation for your Myrtle Beach vacation. We do our best to accommodate requests, however, we cannot guarantee it. The only room types that are guaranteed to be on a certain floor are the poolside units and the Miami Suite.

  • Why are my search results showing that there are a minimum number of nights that I need to book in order to stay?

    Depending on how busy we are projected to be and when holidays and weekends fall, we sometimes have to require a minimum stay. If your travel dates are flexible, please give us a call and we will do our best to help you find dates that have a lower minimum. If your Myrtle Beach travel dates are not flexible, please visit our resort group’s website, Vacation Myrtle Beach, to find other great Myrtle Beach resorts that may be able to accommodate your travel dates.

  • What’s your cancellation policy?

    Our cancellation policy for your reservation depends on if you have purchased the VIP Plan.

    Learn more about our VIP Plan here:

    Add Captain's Quarters' Vacation Interruption Protection (VIP) Plan to your reservation in order to protect your vacation investment for only $29.95 plus tax. The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:
    • Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
    • Make changes to your reservation as you need
    • In the unfortunate event that you stay is cut short, you will receive a refund for the remaining portion of your stay*
      By declining the VIP Plan, you understand that the following will apply to your reservation:
    • The reservation deposit is non-refundable
    • Any changes made to the reservation will incur a $20 change fee
    • No refund for early departures
      *If a guest must depart early from a package with a minimum length-of-stay requirement, their package will be re-calculated based on the current best available rate and the new actual length of stay and any difference will be refunded. Early departures require checkout by 11:00 AM to avoid the current night’s charge.
  • I’ve already made my reservation. Can I add an extra night?
    Please call us and we will see if your room type is available for an additional night. If it is, we are happy to add that for you.
  • When is the best time to book?

    Generally, the sooner you book the better. Rates can go up as your Myrtle Beach stay dates approach.

  • Where can I find specials and deals?

    Check out our Captain's Quarters Resort Myrtle Beach specials page and be sure to sign up for our email list to get great deals!

  • What forms of payment do you take?

    We take Visa, MasterCard, Discover, American Express, cash and travelers checks at time of check in at Captain's Quarters Resort Myrtle Beach.

  • Will I have to pay a deposit?

    A cash deposit or credit card imprint is needed when you check in only if you are paying for your reservation in cash.

  • How much do I have to pay when I book?

    When you book you only have to pay for the first night of your reservation to hold your room. The remainder of your balance is due at check-in. If you would like to pay the rest of your bill prior to arriving you may do so by giving us a call.

  • When will the rates for next year come out?

    Captain's Quarters Resort rates generally come out during the fall and winter for the following year.

  • Where can I view a schedule of activities?

    You can view our Myrtle Beach resort schedule here. Please note activities are subject to change. You will receive an up-to-date schedule when you check in.

  • Do you provide towels for the pool?

    We provide quality towels at the pool. You may use one towel at a time per guest. During the summer months pool towels may be checked out from our poolside cabana. When the cabana is not open you may check out pool towels from our front desk.

  • Where can I find my photos with Salty?

    Click here to view photos with Salty from your Myrtle Beach family vacation.

  • Is there a fee for any of the children’s activities?
    Most activities are free for Captain's Quarters Resort guests except for a few that involve food or supplies such as arts and crafts. Please see the activity sheet at check-in to see which activities have fees.
  • What ages can participate?

    Children ages 5 and up may participate in these daily resort activities. Children under the age of 5 may participate with the help of a parent. Other special events like the poolside dance party are for all ages.

  • When are the daily children’s activities going to be?

    The daily children’s activities at Captain's Quarters Resort in Myrtle Beach will take place during summer (check back for exact dates). Other select activities may continue into early fall, weather-permitting. Click here to view all resort events.

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